A major gap in the ability of formal financial services to deliver value for low-income families is a general lack of information and understanding of their preferences, behaviours and needs. To address this gap, FSD Kenya in partnership with BFA and Digital Divide Data undertook a Financial Diaries study between 2012 and 2013. The Kenya Financial Diaries tracked […]
In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]
This short note profiles how Carol – one of the participants in the 2012-13 Kenya Financial Diaries project – manages to leverage her average monthly income of Ksh 4000 into a permanent home for her family.
This report provides an overview of M-Shwari and answers three core questions: What is M-Shwari and how does it work? Who are M-Shwari customers and how are they using the product? Why are customers using (or not using) M-Shwari? The report concludes with an exploration of the broader implications of products like M-Shwari, including: How will “big […]
This video, from the second Financial Inclusion Roundtable hosted by FSD Kenya and IBM Research Africa features Ignacio Mas who proposes a framework for digitizing financial services that work for the poor and unbanked. You can find the slide deck here.
This report is the outcome of a scoping excercise which identifies and explores the interest in and engagement with financial education in Kenya among banks, MFIs, NGOs and SACCOs. The objective of these discussions was to highlight key objectives and themes of a possible future financial education programme in Kenya. This report provides a definition […]
This report was undertaken by the Central Bank of Kenya’s National Payments System Division, FSD Kenya and the Consultative Group to Assist the Poor (CGAP) to better understand the emerging development of mobile money in Kenya. The findings are based on a survey of 3,000 households that was carried out from the 26th of August […]