Results 21 - 30 of 62
October 2015

Kenya Household Health Expenditure and Utilization Survey (KHHEUS)

The KHHEUS is a national household survey that explores health seeking behavior, the utilization of health services, health spending, and health insurance coverage amongst Kenyan households. The survey has been conducted three times so far; specifically in 2003, 2007 and 2013. The 2013 round of the survey was conducted by MOH in conjunction with Kenya […]

October 2015

An overview of the Kenya Financial Diaries research program

A major gap in the ability of formal financial services to deliver value for low-income families is a general lack of information and understanding of their preferences, behaviours and needs. To address this gap, FSD Kenya in partnership with BFA and Digital Divide Data undertook a Financial Diaries study between 2012 and 2013. The Kenya Financial Diaries tracked […]

Publications -
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

April 2015

How M-Shwari Works: The Story So Far

This report provides an overview of M-Shwari and answers three core questions: What is M-Shwari and how does it work?  Who are M-Shwari customers and how are they using the product?  Why are customers using (or not using) M-Shwari? The report concludes with an exploration of the broader implications of products like M-Shwari, including:  How will “big […]

August 2015

Replicating how the poor manage their money, digitally

This video, from the second Financial Inclusion Roundtable hosted by FSD Kenya and IBM Research Africa features Ignacio Mas who proposes a framework for digitizing financial services that work for the poor and unbanked. You can find the slide deck here. 

August 2008

Financial education in Kenya: Scoping exercise report

This report is the outcome of a scoping excercise which identifies and explores the interest in and engagement with financial education in Kenya among banks, MFIs, NGOs and SACCOs. The objective of these discussions was to highlight key objectives and themes of a possible future financial education programme in Kenya. This report provides a definition […]