Posts

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Posts
October 2015

An overview of the Kenya Financial Diaries research program

A major gap in the ability of formal financial services to deliver value for low-income families is a general lack of information and understanding of their preferences, behaviours and needs. To address this gap, FSD Kenya in partnership with BFA and Digital Divide Data undertook a Financial Diaries study between 2012 and 2013. The Kenya Financial Diaries tracked […]

Publications -
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

Publications
April 2015

How M-Shwari Works: The Story So Far

This report provides an overview of M-Shwari and answers three core questions: What is M-Shwari and how does it work?  Who are M-Shwari customers and how are they using the product?  Why are customers using (or not using) M-Shwari? The report concludes with an exploration of the broader implications of products like M-Shwari, including:  How will “big […]

Videos
August 2015

Replicating how the poor manage their money, digitally

This video, from the second Financial Inclusion Roundtable hosted by FSD Kenya and IBM Research Africa features Ignacio Mas who proposes a framework for digitizing financial services that work for the poor and unbanked. You can find the slide deck here. 

Publications
August 2008

Financial education in Kenya: Scoping exercise report

This report is the outcome of a scoping excercise which identifies and explores the interest in and engagement with financial education in Kenya among banks, MFIs, NGOs and SACCOs. The objective of these discussions was to highlight key objectives and themes of a possible future financial education programme in Kenya. This report provides a definition […]

Publications
January 2009

Mobile payments in Kenya: Findings from a survey of M-PESA users and agents

This report was undertaken by the Central Bank of Kenya’s National Payments System Division, FSD Kenya and the Consultative Group to Assist the Poor (CGAP) to better understand the emerging development of mobile money in Kenya. The findings are based on a survey of 3,000 households that was carried out from the 26th of August […]