The 2013 FinAccess exercise revealed that more attention needs to be given to measuring not only the impact of financial inclusion, but also access and usage. The presentation also highlighted how various actors including service providers, policymakers and regulators, donors and partners implementing social protection programs can use the data.
A major gap in the ability of formal financial services to deliver value for low-income families is a general lack of information and understanding of their preferences, behaviours and needs. To address this gap, FSD Kenya in partnership with BFA and Digital Divide Data undertook a Financial Diaries study between 2012 and 2013. The Kenya Financial Diaries tracked […]
In this presentation, MicroSave’s Head of Digital Financial Services Mike McCaffrey highlights that one of the largest barriers to daily transactions in the agent network is high proliferation of agents especially in Nairobi. He also noted that even though Kenyan mobile money agents generate the highest transactions in East Africa, they also earn the least from […]
Globally, 60 percent of adults conduct their financial affairs with the benefit of an account. In Kenya, thanks in large part to mobile money, 2014 estimates from the World Bank’s Findex survey program suggest that nearly 3 in 4 adults have an account. In the recent Brookings Financial and Digital Inclusion Project (FDIP) Kenya ranks 1st among […]
Is there a moment or event that stands out in your mind as being symbolic (or a harbinger) of Kenya’s changing financial services landscape in the past 10-15 years? One moment that really stands out is when we were doing some research with FSD on the early concept for M-Shwari. Some young people said, “M-PESA has […]