A major gap in the ability of formal financial services to deliver value for low-income families is a general lack of information and understanding of their preferences, behaviours and needs. To address this gap, FSD Kenya in partnership with BFA and Digital Divide Data undertook a Financial Diaries study between 2012 and 2013. The Kenya Financial Diaries tracked […]
This report describes the supply of financial services from the retail banking market in Kenya and identifies opportunities for using current and alternative payments infrastructure to support social protection payment (SPP) transfers.
Small regular social grants or payments to the very poor or vulnerable are increasingly recognised as a key tool in the fight against extreme poverty. New social protection payment schemes face major challenges in delivering payments safely and cost effectively to beneficiaries. During 2008 FSD took on responsibility for the management of payments under Kenya’s […]
Two gaps work together to limit the electronification of merchant payments. Customers with depleted electronic accounts are not naturally inclined to pay electronically at local shops, and shops not accustomed to paying their suppliers with electronic money are not so likely to actively promote it with their own customers. While that is the case, mobile […]
This report examines data from Financial Diaries studies conducted in both Kenya and South Africa in 2012 and 2013 to better understand the extent to which low-income consumers are being affected by broad trends towards the digitization of payments: through card payments in an increasingly banked population in South Africa and via mobile money in […]
Cash is an expensive financial instrument. Because it is physical, it must physically change hands, be aggregated, moved over space, and protected from theft both in small and large values. All of this – transportation, processing time, security, and the need for physical storage – entails costs. Electronic payment systems represent what could be a […]
“You are finally a real bank.” This quote from a customer exemplifies the deep change that Postbank has undergone, moving from an antiquated passbook system into the modern world of cards and point of sale devices. It has been a challenging journey, both internally and externally. As Postbank has sought to professionalise within, the competitive […]
This case study explores the implementation and implications of Equity Bank’s partnership with the Hunger Safety Net Programme (HSNP) to support the payment of social protection benefits to the poor in Northern Kenya through agent banking and branch expansion.