Publications

FSD Kenya publications cover a wide range of topics relevant to financial inclusion, encompassing in-depth reports, research and project briefs, technical notes , ‘how to’ guides, presentations and our annual reports and newsletters. 

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Publications - Report
June 2015

Opportunities for financing the mango value chain: A case study of lower eastern Kenya

Despite strong growth in Kenya’s mango subsector, there is scant documentation of the financial performance of the value chain. One major challenge for financial intervention in the sector is limited information on the financial needs of small-holder farmers, leading to low engagement by financial institutions, and a lack of optimisation of mango value chain functionalities […]

Publications - Corporate Report
September 2015

2014 annual report

This is FSD Kenya’s 10th annual report. We have witnessed tremendous change over the last decade and our understanding about Kenya’s financial markets continues to deepen. Among the key highlights of the year was the release of our Kenya Financial Diaries. This monumental study tracked the lives of 300 low income Kenyan households for over […]

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Annual Report Publications


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Publications - Presentation
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

Publications - Presentation
June 2015

The Status of Agents in Kenya: Proliferation, Dominance, Evolution & Impact

In this presentation, MicroSave’s Head of Digital Financial Services Mike McCaffrey highlights that one of the largest barriers to daily transactions in the agent network is high proliferation of agents especially in Nairobi. He also noted that even though Kenyan mobile money agents generate the highest transactions in East Africa, they also earn the least from […]

Publications - Brief
July 2014

Financial diaries respondent profiles issue 3: By her bootstraps: From house-help at 9 to homeowner at 29

This short note profiles how Carol – one of the participants in the 2012-13 Kenya Financial Diaries project – manages to leverage her average monthly income of Ksh 4000 into a permanent home for her family.

Publications
April 2015

How M-Shwari Works: The Story So Far

This report provides an overview of M-Shwari and answers three core questions: What is M-Shwari and how does it work?  Who are M-Shwari customers and how are they using the product?  Why are customers using (or not using) M-Shwari? The report concludes with an exploration of the broader implications of products like M-Shwari, including:  How will “big […]