Publications
Published on January 1, 2011

Consumer protection diagnostic study – Kenya

Download  
IMG_2160
Summary

Financial consumer protection is about ensuring a fair exchange between providers and consumers of financial services. A deliberate policy framework is necessary to counterbalance the inherent disadvantage of financial service consumers vis-à-vis the power, information, and resources of their providers. Without a clear policy framework, retail consumers typically find it difficult or costly to obtain sufficient information or adequately understand the financial services or products that they purchase. Well informed and empowered consumers not only protect their own interests, they also provide an important source of market discipline to their financial service providers. They encourage financial institutions to compete on the basis of useful products and services. A comprehensive consumer protection framework can therefore improve efficiency of financial intermediation, build trust in financial systems, and reduce risks to financial stability.

You might also like
Asian business woman writing Break even Point analysis diagram on virtual whiteboard

Profitability analysis for SME financial services

Issue_16

Quarterly newsletter – issue 16

no-image

Local public opinion on credit information sharing: A baseline survey report

_MG_8760 copy

The mobile money revolution in Kenya

no-image

Tackling the growth challenge: Working with MFIs in Kenya and Tanzania

IMG_2563

Measuring access to financial services in Kenya: Pretesting of concepts