Publications
Published on May 30, 2012

Driving change through technology: The Postbank example

Download  
Summary

“You are finally a real bank.” This quote from a customer exemplifies the deep change that Postbank has undergone, moving from an antiquated passbook system into the modern world of cards and point of sale devices. It has been a challenging journey, both internally and externally. As Postbank has sought to professionalise within, the competitive landscape without has changed dramatically. Postbank has had to adapt to remain relevant to customers in a fundamentally different Kenyan financial sector, and it has survived aided not only by its adoption of new technology, but also by a fundamental cultural change within.

You might also like

Automation of SACCOs: Assessment of potential solutions

2009 Annual report

Non-financial services in SME banking

Cash flow based lending for SMEs

Human centered design Africa toolkit

The 2016 FinAccess household survey