Publications
Published on May 30, 2012

Driving change through technology: The Postbank example

Download  
DSC04509
Summary

“You are finally a real bank.” This quote from a customer exemplifies the deep change that Postbank has undergone, moving from an antiquated passbook system into the modern world of cards and point of sale devices. It has been a challenging journey, both internally and externally. As Postbank has sought to professionalise within, the competitive landscape without has changed dramatically. Postbank has had to adapt to remain relevant to customers in a fundamentally different Kenyan financial sector, and it has survived aided not only by its adoption of new technology, but also by a fundamental cultural change within.

You might also like
Screen Shot 2016-07-01 at 12.19.08 PM

Financing SME growth in Kenya – Briefing note

Gitau-nairobi at night

Kenya’s Financial Transformation in the 21st Century

Issue_8

Quarterly newsletter – issue 8

Credit-score

The potential for credit scoring for SME lending in Kenya

Ansell Pharmaceuticals

Diagnostic checklist for SME benchmarking

IMG_0563

The search for inclusion in Kenya’s financial landscape: The rift revealed summary report