Publications
Published on March 21, 2016

Peer review of ADR mechanism for CIS Kenya

Download  
_MG_8760 copy
Summary

In 2012, the World Bank published a report highlighting the fundamentals of financial ombudsmen when resolving disputes between consumers and financial business. The International Network for Financial Ombudsman (INFO) used these fundamentals and created guidelines and principles for ombudsman that serves as international best practice for Financial Ombudsman and/or ADR schemes, and these factors formed the platform in evaluating TC. The report outlines the key issues to be borne in mind in creating a financial ombudsman, or developing an existing one – including governance, funding, coverage, procedure, accessibility, transparency and accountability.

You might also like
KVIHC06 _MG_5613

Financial diaries respondent profiles: “Evelyn”: Coping with chronic illness

no-image

Credit on the cusp: Strengthening credit markets for upward mobility in Africa

Issue_11

Quarterly newsletter – issue 11

Strategy

FSD Kenya strategy brief 2011-2015

_DSC4262

The increasingly crowded savannah

no-image

Kenya Credit Providers Association (KCPA): Roadmap 2010 – 2015