While Safaricom’s M-PESA platform stole the spotlight for being one of the world’s most transformative financial services, a somewhat hushed storm is infusing in the world of API’s in Kenya since Safaricom’s September-2015 announcement that they have opened up their APIs to the public. APIs are the set of procedures, rules, and tools that stipulate how […]
Mr. Daniel Tallam, Assistant Director of the Financial Stability and Access Division at the Central Bank of Kenya (CBK) and Dr. Amrik Heyer presented the findings of the 2016 FinAccess household survey at a launch attended by over 230 policymakers, industry players, academics and development partners. The occasion was graced by Sheila M’Mbijjiwe, Deputy Governor […]
The focus group discussion tools contained in this report are drawn from the focus group studies conducted to enhance one ARP’s understanding of its SME client base, and to determine how clients perceived the bank as targeting services to smaller businesses.
Segmentation breaks the SME market into smaller groupings so that like customers may be served with products, staff, and processes that meet their needs, and the bank can prioritise target SME markets. This Technical Note describes the different ways the SME market may be segmented and shows the steps for making segmentation choices.
The aim of this book is to stimulate debate on how we analyse and think about the future of market development and its implications for poverty and growth. The book was commissioned by Financial Sector Deepening (FSD) Kenya as an invitation to scholars to dig more deeply into the data that have been collected over […]
On October 29, 2015, the Governor of the Central Bank of Kenya, Dr. Patrick Njoroge, the Bill and Melinda Gates Foundation and FSD Kenya launched a follow up survey to the 2006, 2009, and 2013 FinAccess household surveys. The exercise tracks trends in the geographical spread and outreach of the financial sector. The 2015 survey […]