Publications

Results 1 - 10 of 12
Gitau-nairobi at night
Publications
November 2015

Kenya’s Financial Transformation in the 21st Century

The aim of this book is to stimulate debate on how we analyse and think about the future of market development and its implications for poverty and growth. The book was commissioned by Financial Sector Deepening (FSD) Kenya as an invitation to scholars to dig more deeply into the data that have been collected over […]

Screen Shot 2015-10-29 at 5.16.58 PM
Publications -
October 2015

Major growth highlights from the 2015 FinAccess geospatial mapping survey

On October 29, 2015, the Governor of the Central Bank of Kenya, Dr. Patrick Njoroge, the Bill and Melinda Gates Foundation and FSD Kenya launched a follow up survey to the 2006, 2009, and 2013 FinAccess household surveys. The exercise tracks trends in the geographical spread and outreach of the financial sector. The 2015 survey […]

IMG_2160
Publications -
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

_MG_7924
Publications -
June 2015

The Status of Agents in Kenya: Proliferation, Dominance, Evolution & Impact

In this presentation, MicroSave’s Head of Digital Financial Services Mike McCaffrey highlights that one of the largest barriers to daily transactions in the agent network is high proliferation of agents especially in Nairobi. He also noted that even though Kenyan mobile money agents generate the highest transactions in East Africa, they also earn the least from […]

IMG_2890
Publications
January 2009

Mobile payments in Kenya: Findings from a survey of M-PESA users and agents

This report was undertaken by the Central Bank of Kenya’s National Payments System Division, FSD Kenya and the Consultative Group to Assist the Poor (CGAP) to better understand the emerging development of mobile money in Kenya. The findings are based on a survey of 3,000 households that was carried out from the 26th of August […]

KNBOK41_IMG_3340
Datasets
July 2015

Agent Network Accelerator (ANA) survey Kenya 2014

The Agent Network Accelerator survey focuses on identifying the operational determinants of success in agent network management in the following areas: quality of provider support, agent & agency demographics, core agency operations, liquidity management and business model viability. The 2014 dataset is not yet available publicly, but the 2014 findings can be accessed at the […]

dataviz_aa_cico
Data visualizations
July 2015

Advanced analytics: The association between FinAccess results and cash-in cash-out locations

This analysis combines data from FinAccess 2013 and FSD Maps to explore the relationship between people’s reported access to and usage of financial services and the type of financial location “cluster” within which that respondent resided.