Publications

Results 1 - 10 of 10
Agent
Publications -
March 2017

The True Size of Agent Networks in Leading Digital Finance Countries

This paper lays out a framework for measuring access to digital financial services (DFS) provided via cash-in/cash-out agent networks in an ecosystem. We clarify the distinction between an agent till  a provider-issued registered “line”, either a special SIM card or a POS machine, used to perform transactions for clients and an agent outlet – a […]

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Publications
November 2015

Kenya’s Financial Transformation in the 21st Century

The aim of this book is to stimulate debate on how we analyse and think about the future of market development and its implications for poverty and growth. The book was commissioned by Financial Sector Deepening (FSD) Kenya as an invitation to scholars to dig more deeply into the data that have been collected over […]

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Publications -
October 2015

Major growth highlights from the 2015 FinAccess geospatial mapping survey

On October 29, 2015, the Governor of the Central Bank of Kenya, Dr. Patrick Njoroge, the Bill and Melinda Gates Foundation and FSD Kenya launched a follow up survey to the 2006, 2009, and 2013 FinAccess household surveys. The exercise tracks trends in the geographical spread and outreach of the financial sector. The 2015 survey […]

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Publications -
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

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Publications -
June 2015

The Status of Agents in Kenya: Proliferation, Dominance, Evolution & Impact

In this presentation, MicroSave’s Head of Digital Financial Services Mike McCaffrey highlights that one of the largest barriers to daily transactions in the agent network is high proliferation of agents especially in Nairobi. He also noted that even though Kenyan mobile money agents generate the highest transactions in East Africa, they also earn the least from […]

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Publications
January 2009

Mobile payments in Kenya: Findings from a survey of M-PESA users and agents

This report was undertaken by the Central Bank of Kenya’s National Payments System Division, FSD Kenya and the Consultative Group to Assist the Poor (CGAP) to better understand the emerging development of mobile money in Kenya. The findings are based on a survey of 3,000 households that was carried out from the 26th of August […]

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Datasets
July 2015

Agent Network Accelerator (ANA) survey Kenya 2014

The Agent Network Accelerator survey focuses on identifying the operational determinants of success in agent network management in the following areas: quality of provider support, agent & agency demographics, core agency operations, liquidity management and business model viability. The 2014 dataset is not yet available publicly, but the 2014 findings can be accessed at the […]

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Datasets
July 2015

Agent Network Accelerator (ANA) survey Kenya 2013

The Agent Network Accelerator Survey focuses on operational determinants of success in agent network management in the following areas: quality of provider support, agent & agency demographics, core agency operations, liquidity management and business model viability. While the 2013 data is not yet available to the public, the 2013 findings can be accessed at the […]