Publications

Results 1 - 6 of 6
Jackline M - Customer care
Publications
April 2015

Capacities to aspire and capacities to save: A gendered analysis of motivations for liquidity management

This paper identifies the ways in which current financial service offerings are used and deployed by women and men towards achieving their goals for wellbeing. In the context of an on-going, gendered gap in access to formal financial services the research set out to investigate how and in what ways this relates to the aspirations […]

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Publications
April 2014

What do low-income people know about money? Indigenous financial concepts and practices and their implications for financial inclusion

In what ways do norms and expectations about the actual processes of saving and borrowing create a disjuncture between the formal sector and indigenous experiences? Bridging this divide between every day and formal financial concepts and practices is part of the key to being able to develop more appropriate products and services that will support […]

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Publications
March 2014

Informal financial practices and social networks: Transaction genealogies

Mobile money transfers (MMT) have enabled informal financial sector transactions to grow and operate more efficiently, offering increased competition to the formal financial sector. Recent research has found that MMT is facilitating informal interpersonal transfers that are far more varied and complex than suggested by the ‘send money home’ domestic remittance entry-point rationale of M-Pesa […]

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Publications
May 2013

Building the financial capability of savings group members in Kenya

In February, 2012 FSD Kenya engaged Microfinance Opportunities (MFO) to propose the broad outlines of a financial education curriculum for Savings Groups (SGs) as well as options for its delivery. MFO visited CRS and CARE programme sites in Malindi and Kisumu conducting focus group discussions with SGs, field staff, and agency management. The purpose of […]

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Publications -
January 2009

Financial capability in Kenya

This report seeks to provide an initial lens on the current state of financial capability in Kenya. Using existing data collected as part of FinAccess 2009, the report explores various dimensions of financial capability specifically developed to reflect ground realities that Kenyans face in their financial lives. For example, in a developed country context, a […]