Results 21 - 30 of 99
Publications -
February 2016

Presentation: Highlights of the 2016 FinAccess report

Mr. Daniel Tallam, Assistant Director of the Financial Stability and Access Division at the Central Bank of Kenya (CBK) and Dr. Amrik Heyer presented the findings of the 2016 FinAccess household survey at a launch attended by over 230 policymakers, industry players, academics and development partners. The occasion was graced by Sheila M’Mbijjiwe, Deputy Governor […]

November 2015

Kenya’s Financial Transformation in the 21st Century

The aim of this book is to stimulate debate on how we analyse and think about the future of market development and its implications for poverty and growth. The book was commissioned by Financial Sector Deepening (FSD) Kenya as an invitation to scholars to dig more deeply into the data that have been collected over […]

Publications -
November 2015

The M-PESA effect: Are financial transaction costs a barrier to more effective insurance for families in Kenya?

This research brief summarizes findings from 3 published papers looking at how M-PESA has affected the lives of Kenyans. It explores how reductions in transaction costs through M-PESA has enabled Kenyans to be more resilient in coping with the consequences of unexpected income shocks.  These findings are based on the  2008-2014 M-PESA household panel survey conducted […]

November 2015

The unbearable lightness of digital money

This paper examines the factors that make cash ‘sticky’ in the increasingly digitised Kenyan financial landscapes. On the one hand, it discusses the mismatch between assumptions implicit in the financial inclusion discourse and ideas of saving, accumulation and money enshrined in local financial practices, and provides an overview of the current digital payment situation in […]

Publications -
June 2014

Customer experience with mobile money agents

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]

Publications -
June 2015

The Status of Agents in Kenya: Proliferation, Dominance, Evolution & Impact

In this presentation, MicroSave’s Head of Digital Financial Services Mike McCaffrey highlights that one of the largest barriers to daily transactions in the agent network is high proliferation of agents especially in Nairobi. He also noted that even though Kenyan mobile money agents generate the highest transactions in East Africa, they also earn the least from […]

Retail innovations
August 2015

M-Shwari Lock Savings Account

A fixed deposit feature on M-Shwari platform. The service allows customers to save a minimum of Sh500 for six months at interest rates of up to six per cent per annum. The new feature banks on the strength of recurrent customer feedback which suggested the need for a facility to instill discipline in medium term […]