Claudia McKay

Expertise: Technology enabled business models
About Claudia McKay

Based in Nairobi, Claudia McKay works to advance access to finance by helping develop business models leveraging new technology. Since joining CGAP, she has worked with policymakers and businesses on effective digital financial services regulations, the development of large-scale agent networks and the adoption and usage of digital financial services by low-income, unbanked clients. She currently leads CGAP’s work in Applied Product Innovation which uses client-centric methodologies, like Human Centered Design, to design and test new digital financial services. Claudia also works to deepen CGAP’s engagement in East Africa.


Case study: The future of government-to-person (G2P) Payments: Innovating for customer choice in Kenya

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