Publications

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Publications -
September 2019

Did you see my tweet? Monitoring financial consumer protection via social media

In Kenya, the “#KOT” or “Kenyans on Twitter” community has become an important channel for public discourse on a wide range of topics. This includes financial services. The ability for consumers to directly, instantly, and publicly praise or chastise the service of a firm has led to increased accountability and new ways to remotely resolve customer issues swiftly.

Posts
February 2017

The annual FSD Kenya lectures on financial inclusion

Over the past 10 years, FSD Kenya has worked to support the development of financial inclusion in Kenya. In 2015, we launched a series of annual public lectures on financial inclusion.  Our aim is to stimulate debate on this subject and its place in the long-term vision for the financial sector in Kenya. The 5th FSD […]