Publications

Results 11 - 14 of 14
Publications
May 2012

Driving change through technology: The Postbank example

“You are finally a real bank.” This quote from a customer exemplifies the deep change that Postbank has undergone, moving from an antiquated passbook system into the modern world of cards and point of sale devices. It has been a challenging journey, both internally and externally. As Postbank has sought to professionalise within, the competitive […]

Publications
July 2011

Equity Bank and the Hunger Safety Net Programme (HSNP) in Kenya

This case study explores the implementation and implications of Equity Bank’s partnership with the Hunger Safety Net Programme (HSNP) to support the payment of social protection benefits to the poor in Northern Kenya through agent banking and branch expansion.