In Kenya, the “#KOT” or “Kenyans on Twitter” community has become an important channel for public discourse on a wide range of topics. This includes financial services. The ability for consumers to directly, instantly, and publicly praise or chastise the service of a firm has led to increased accountability and new ways to remotely resolve customer issues swiftly.
The 2019 FinAccess household survey is the fifth in a series of surveys that measure drivers and usage of financial services in Kenya. The 2019 report was officially launched on April 3rd 2019. The four previous surveys of 2006, 2009, 2013 and 2016 have shown that Kenya has made significant progress in fostering financial inclusion, with the latest survey providing a […]
Evidence from an evaluation of the impact of M-Shwari With its launch in 2007, M-PESA changed the way Kenyans transact with each other. In doing so, impact studies found that it significantly improved the ability of social networks to help people manage shocks1. Six years later, the launch of M-Shwari by the Commercial Bank of Africa (CBA) […]
FSD Kenya carries out research excursions across the country to obtain perspectives of ordinary Kenyans regarding finance, financial services and how the financial system has impacted their livelihoods. This feedback plays a vital role when designing financial solutions that add value to consumers. Below are various blog posts with first-hand information from the field. […]
FinAccess is a series of household surveys that measure the access, usage, quality and impact of financial services in Kenya. The five surveys so far – 2006, 2009, 2013, 2016 and 2019 – can help policymakers identify barriers to financial inclusion in Kenya. Private sector actors will also find the information useful for identifying new […]