Publications
Published on June 19, 2014

Customer experience with mobile money agents

Download  
Summary

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the bank networks.

You might also like

Cashlite report: Are we there yet? Rethinking the evolution of electronic payments in Kenya

SME banking models

Banking – SME codes of conduct

The digital credit revolution in Kenya: an assessment of market demand, 5 years on

Growth oriented SME’s: Understanding their needs and risks

Key findings from the 2015 FinAccess geospatial mapping survey