Publications
Published on June 19, 2014

Customer experience with mobile money agents

Download  
Summary

In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the bank networks.

You might also like

Review of FSD’s index based weather insurance initiatives

Profitability analysis for SME financial services

2010 Annual report

Quarterly newsletter – issue 14

The intrinsic and instrumental value of money and resource management for people’s well-being in rural Kenya

FinAccess National Survey 2009: Dynamics of Kenya’s changing financial landscape