Publications

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Publications -
December 2019

Cost of Banking 2019

This report is the second in a series of studies that measure the cost of banking services in Kenya. It follows the first report that was released in 2017 and constitutes a complementary element in the measurement of the financial inclusion landscape in Kenya. Over the last decade, Kenya has witnessed a remarkable expansion in […]

Publications
December 2008

Understanding the banking sector: Strengthening information and analysis in Kenya

The objective of this report is to review existing sources of detailed data and analysis about the banking sector in Kenya, assess the demand for and uses of these and make pragmatic recommendations about how any unmet demand could be met. The overall conclusion of this report is that generally the base data in Kenya […]

Publications
May 2012

Driving change through technology: The Postbank example

“You are finally a real bank.” This quote from a customer exemplifies the deep change that Postbank has undergone, moving from an antiquated passbook system into the modern world of cards and point of sale devices. It has been a challenging journey, both internally and externally. As Postbank has sought to professionalise within, the competitive […]