Publications

Results 1 - 8 of 8
Publications -
June 2020

2019 Annual report

As we highlight our work from 2019 in this report, the world is facing a global pandemic of unprecedented scale. The COVID-19 crisis is creating great uncertainty about what the future holds for the economy and well-being of all. But as I reflect on the stories that offer a snapshot into our work over the […]

Publications -
December 2019

Cost of Banking 2019

This report is the second in a series of studies that measure the cost of banking services in Kenya. It follows the first report that was released in 2017 and constitutes a complementary element in the measurement of the financial inclusion landscape in Kenya. Over the last decade, Kenya has witnessed a remarkable expansion in […]

Publications -
September 2019

Did you see my tweet? Monitoring financial consumer protection via social media

In Kenya, the “#KOT” or “Kenyans on Twitter” community has become an important channel for public discourse on a wide range of topics. This includes financial services. The ability for consumers to directly, instantly, and publicly praise or chastise the service of a firm has led to increased accountability and new ways to remotely resolve customer issues swiftly.

Publications -
July 2019

2018 Annual Report

Our 2018 Annual Report shares some of the stories of our work with partners aimed at exploring the frontiers of how we can create a better kind of financing.

Publications -
October 2018

Digital credit in Kenya: evidence from demand-side surveys

The pricing, marketing and potential misuse of digital loans coupled with the extensive negative reporting of borrowers who have failed to repay these relatively small loans has raised a growing chorus of concern about their design and the adverse impacts they have on borrowers and the financial system more broadly.