Publications

In Kenya, the “#KOT” or “Kenyans on Twitter” community has become an important channel for public discourse on a wide range of topics. This includes financial services. The ability for consumers to directly, instantly, and publicly praise or chastise the service of a firm has led to increased accountability and new ways to remotely resolve customer issues swiftly.

4th annual lecture speaker, Julian Kyula, attempts to look into the future by using present patterns to predict the inevitable days ahead.

What are the future possibilities of Fintech?

The pricing, marketing and potential misuse of digital loans coupled with the extensive negative reporting of borrowers who have failed to repay these relatively small loans has raised a growing chorus of concern about their design and the adverse impacts they have on borrowers and the financial system more broadly.

A presentation and panel discussion by FSD Kenya on Tech-enabled lending in Africa.