Publications
June 2014
Customer experience with mobile money agents
In this presentation, Intermedia’s Director of Research and Operations Dr Anastasia Mirzoyants-McKnight presents evidence that agents across East Africa cited fraud from customers as a major concern in the operations of their business. Despite facing this challenge, agents are well supported by providers and report regular visits and trainings, especially the ones operating under the […]
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Focus areas
Consumer insights PublicationsTags
Agent networks Customer protection FIITS Intermedia Mobile money
September 2015
An overview of developments and trends in Kenya’s retail financial landscape
Globally, 60 percent of adults conduct their financial affairs with the benefit of an account. In Kenya, thanks in large part to mobile money, 2014 estimates from the World Bank’s Findex survey program suggest that nearly 3 in 4 adults have an account. In the recent Brookings Financial and Digital Inclusion Project (FDIP) Kenya ranks 1st among […]
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July 2015
Financial inclusion insights tracker survey (FIITS) Kenya 2014
The Financial Inclusion Insights Tracker survey (FIITS) data captures data on how Kenyan access mobile communications and digital financial services, the key patterns and behaviors that mobile money users display, how demographic factors influence demand and uptake of mobile money as well as barriers to adoption and usage. Estimates from the Kenya FIITS are representative […]
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July 2015
Financial inclusion insights tracker survey (FIITS) Kenya 2013
The Financial Inclusion Insights Tracker survey (FIITS) data captures data on how Kenyan access mobile communications and digital financial services, the key patterns and behaviors that mobile money users display, how demographic factors influence demand and uptake of mobile money as well as barriers to adoption and usage. Estimates from the Kenya FIITS are representative […]