This note looks at the factors that determine the pricing and costing of financial products and services for SMEs and the particular issues and challenges faced in doing so for this client group, including the fact that SME relationship profitability often derives from the delivery of a bundle of products and services which are difficult […]
This technical note looks at the reasons for calculating profitability, the factors involved in doing so, and the common challenges faced in measuring and allocating profitability in the context of SME financial products and services.
This note looks at data mining on both individual SME accounts and on the SME portfolio as a whole, and suggests how and why extraction and review of data should be undertaken. At a time when banks are starting to offer SME banking services that are distinct from products offered to corporate and retail customers, […]
This note looks at product development for smaller growing businesses. Banks and other financial institutions are starting to understand that SMEs constitute a market segment of their own, and require financial products that address their particular needs. These needs are distinct from corporate products, because transaction sizes and numbers are smaller, but also from retail products because […]
This briefing note looks at the typical challenges that banks face in trying to establish long-term sustainable competitive advantage in what is an increasingly competitive SME market. It suggests a number of steps that banks need to consider in order to move towards this goal.
This briefing note describes the emergence of SME banking as a separate line of business, and informs on the distinctive characteristics of SME banking compared to corporate and retail banking. It also describes SME banking best practices in banks around the world, and in Kenya in particular.
Clearly, a symbiotic relationship exists between banks and SMEs. Banks need a strong and, hopefully, expanding pipeline of maturing SMEs to support growth in commercial lending and other financial services. At the same time, SMEs need access to financial services to underpin their entrepreneurial endeavours and fuel their growth ambitions. The nature of the relationship […]