This technical note examines what type of non-financial services (NFS) have been offered by banks and other financial institutions (FIs); their rationale for delivering such services; the common challenges faced in the provision of NFS to SMEs; and what factors should be considered by FIs when deciding to deliver such services.
This toolkit has been designed to help you generate solutions in many different fields of interest, from agriculture, to manufacturing, to banking and new technology. Throughout we use examples from some industries, but the process is equally applicable across the board. No matter which industry sector you are designing for, the human centered design (HCD) […]
This guide outlines the key concepts and elements of good practice involved in undertaking a credit risk management process review (CRPR). It focuses, in particular, on the issues faced in serving the credit needs of smaller business customers.
This technical note argues that banks need to help their staff to better understand the nature and needs of smaller growth businesses, if they are to develop much stronger mutually beneficial relationships with their customers and attract new growth business customers.
FSD’s GrowthCap initiative produced resource guides around five interrelated aspects of developing SME finance. Each area is key to the successful development and delivery of SME centric financial services. The table below lists the resources currently available . Click on the titles in the resources developed column to download the documents. Type key: BN = Briefing note: […]
Segmentation breaks the SME market into smaller groupings so that like customers may be served with products, staff, and processes that meet their needs, and the bank can prioritise target SME markets. This Technical Note describes the different ways the SME market may be segmented and shows the steps for making segmentation choices.
This Technical Guide provides detailed information on implementing a segmentation strategy as a series of steps, and covers portfolio analysis and data mining, credit evaluation,staffing, segment product bundles, and delivery and marketing channels. The prerequisite documents, the implementation process, and the benefits of each step are described.
This note discusses the working capital issues that SMEs face within their supply chains and how supply chain financing (SCF) products can help address them. While SCF presents commercial opportunities for a wide range of financial service providers, this technical note examines these opportunities as well as the issues that banking organisation’s experience operating in the […]