Financial inclusion is about harnessing the power of markets to improve people’s lives. Learn more


Women, men and youth and the adoption of mobile money…

The value, frustrations and emerging societal problems brought about by mobile money as told by women, men and youth.

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VIDEO – Through Kenyan eyes: perspectives on the value of…

What can IKEA tell us about designing for comprehension?

Explore the dynamics of financial service usage for different population segments

featured author

Susan Johnson

University of Bath
EXPERTISE: Financial capability, Microfinance, Financial markets, Gender
Susan Johnson


The percentage of Kenyan adults who use formal financial services in 2015.

Banks still face a big hurdle of perceived appropriateness and trust for poorer clients.

Service providers who operate with shared values, such as reciprocity and upliftment, are likely to have greater appeal to clients.