Financial inclusion is about harnessing the power of markets to improve people’s lives. Learn more


The 2nd FSD Kenya annual lecture on financial inclusion

Rafe Mazer's presentation on competition and consumer protection in Kenya

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sme banking

Testing SME banking in Kenya – a mystery shopping exercise

Importance tool image

How important are financial services to Kenyans? Explore the data to find out.


Segmentation tool: Identify the users of financial services

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Julie Zollmann

Independent consultant
EXPERTISE: Market research, Financial Diaries
Julie Zollmann


The median number of financial devices used by low income Kenyans in Financial Diaries study

Service providers who operate with shared values, such as reciprocity and upliftment, are likely to have greater appeal to clients.

The biggest weakness of mobile money is that it forces all services built on the platform to be in real time