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Cost of Banking 2018

This report is the second in a series of studies that measure the cost of banking services in Kenya. It…

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Paul Gubbins

FSD Kenya
Paul Gubbins

The biggest weakness of mobile money is that it forces all services built on the platform to be in real time

Service providers who operate with shared values, such as reciprocity and upliftment, are likely to have greater appeal to clients.

Banks still face a big hurdle of perceived appropriateness and trust for poorer clients.