Published on January 15, 2009

Mobile payments in Kenya: Findings from a survey of M-PESA users and agents


This report was undertaken by the Central Bank of Kenya’s National Payments System Division, FSD Kenya and the Consultative Group to Assist the Poor (CGAP) to better understand the emerging development of mobile money in Kenya. The findings are based on a survey of 3,000 households that was carried out from the 26th of August to the 31st of October 2008 by the Steadman Group, using Safaricom M-PESA user data for 1,210 M-PESA users. The analysis in the report was conducted by Tavneet Suri of MIT and William Jack of Georgetown University.

You might also like

The Kenyan collateral process: constraints and solutions

Emerging data sharing models to promote financial service innovation: global trends and their implications for emerging markets

Exploring the links between finance, technology and growth in Kenya

The role of informal financial groups in extending access in Kenya

Against the odds: Implementing social protection in Northern Kenya

Kenya Financial Diaries: Executive summary