Published on August 5, 2015

Tools for developing focus group discussions


The focus group discussion tools contained in this report are drawn from the focus group studies conducted to enhance one ARP’s understanding of its SME client base, and to determine how clients perceived the bank as targeting services to smaller businesses.

You might also like

FinAccess National Survey 2013: Profiling developments in financial access and usage in Kenya

The search for inclusion in Kenya’s financial landscape: The rift revealed

2014 annual report

The 2nd FSD Kenya annual lecture on financial inclusion

Financial exclusion in Kenya: An analysis of financial service use

Customer experience with mobile money agents